Privacy Policy 

Privacy Policy

Last updated: September 2025

At Journey Underwater (Dive Into Wellness Pty Ltd), we respect and protect your privacy. Our company is registered in Australia and complies with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Because we operate globally, your personal information may be processed in other countries. Wherever it is handled, we apply the same high standards of care to keep it safe and secure.

This policy explains how we collect, use, and protect your personal information when you visit our website or engage with our services

Information We Collect

We collect both personal information and non-personally identifiable information.

• Personal information may include: your name, email address, phone number, mailing address, payment details, and health information relevant to diving or wellness experiences. If you correspond with us by email, we may also retain the content of your messages and our responses.
• Non-personally identifiable information includes details such as your IP address, browser type, device type, pages visited, referring URL, time/date of your visit, advertisements clicked, and operating system. This information cannot by itself identify you, but helps us understand how people use our website.

How We Use Your Information

We use your information to:

• Confirm bookings and deliver services
• Ensure safety in diving and wellness activities
• Communicate updates, reminders, or changes
• Share resources, offers, or news (if you’ve opted in)
• Analyse website use and improve our services

We do not sell or rent your personal information.

Free Offers & Opt-ins

At times, we may invite you to provide your email address to receive free resources or offers. Participation is always voluntary. You can unsubscribe from these communications at any time by using the “unsubscribe” link in our emails, in compliance with the Spam Act 2003 (Cth).

Cookies, Pixels & Tracking

Like most websites, we use cookies and similar technologies to:

• Recognise returning visitors
• Remember your preferences
• Improve security by reducing unnecessary logins
• Monitor website traffic and trends
• Improve the effectiveness of our campaigns

Some of our advertising may use cookie-based tracking across different websites. If you prefer not to be tracked, you can disable third-party cookies in your browser.

Cookies and pixels do not allow us to collect personal information directly, and we do not intentionally store personal information provided via cookies.

IP Addresses

Your IP address is automatically logged when you connect to the internet. We use this as part of traffic data to send you requested pages and to understand visitor demographics and site usage.

Sharing Your Information

We may share your information only where necessary to deliver services, for example with:

• Dive partners and instructors (to support your diving experience)
• Payment processors (for secure transactions)
• Technology providers (to manage our website and communications)

We may also disclose information if required by law, to protect safety, or in the context of a business transfer (e.g. merger, sale, restructuring).

We do not share, sell, lend, or lease any information that uniquely identifies you except where required to provide the services you have requested.

Data Security & Retention

We take reasonable steps to protect your personal information from misuse, loss, or unauthorised access. While no online system is entirely secure, we use industry-standard safeguards to reduce risk.

We retain your personal information only as long as necessary to:

• Deliver services you’ve booked
• Comply with legal obligations
• Maintain records or resolve disputes

Usage information is generally retained for shorter periods unless required for security, functionality, or compliance.

Transfer of Personal Information Internationally

As we work with clients and service providers worldwide, your information may be processed on servers outside of Australia. This means it may be subject to the laws of other countries.

When transferring your information internationally, we take reasonable steps to ensure that overseas recipients protect it in a manner consistent with the APPs and this Privacy Policy.

By using our website or services, you consent to the international transfer of your personal information.

Your Rights

You have the right to:

• Access the personal information we hold about you
• Request corrections or updates
• Request deletion of your information, where permitted by law and where we are not required to retain it
• Withdraw consent for marketing communications at any time

To exercise these rights, please contact us at [email protected].

Children’s Privacy

Our services are not directed at children under the age of 15. We generally require parental or guardian consent for children under 15, or for any child who may not have capacity to understand how their information will be handled.

If you believe a child has provided information to us without the necessary consent, please contact us and we will act promptly to remove it.

Links to Other Websites

Our website may link to third-party sites. We are not responsible for the privacy practices of those sites, and we encourage you to review their policies.

Updates to This Policy

We may update this Privacy Policy to reflect changes in our services or legal requirements. Updates will be published on this page with the “last updated” date amended accordingly.

Governing Law

This Privacy Policy is governed by the laws of Queensland and the Commonwealth of Australia.

Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us:

Email: [email protected]
Contact form: journeyunderwater.com/contact-us